Questions & Answers

What is Remy Cuticle hair?

Remy cuticle hair is hair that is cut from an individual and is currently the highest demanded hair on the market. The hair cuticle acts as a natural protection and is responsible for the shine and resilience of your hair. The hair cuticles found in our Remy hair locks in the hair's essential moisture, protecting the hair against harsh natural elements such as; wind, sun and pollution to which the hair may be exposed.

 






What is Virgin hair?
What is Single Drawn Hair?
What is Double Drawn Hair?
What do the terms "bulk" and "Wefted" mean?
What are Machine Wefts?
What are Hand Tied Wefts?
What is the best way to cut a weft?
How Much Hair Do I need?
What colors do virgin hair come in?
Can I color this hair?
How should I wash the hair?
Do I have to do anything special in the morning?
Do I have to do anything special at night?
Can I go swimming?
How long does it last?
How long does it take before an order is shipped?
How are orders shipped?
What forms of payment are accepted for website purchases?
What is the Adore J’atore return policy?

 

What is Virgin hair?

Virgin hair is unprocessed human hair.  It is hair that has NOT been chemically altered by relaxers, perms, dye, or lighter.  It is human hair in the same condition as it grew from the donor's scalp.  There will be slight variations in color and texture between each bundle, because they each are from a different donor. This is the highest quality hair you can use for extensions and it will last for several installs saving you lots of money!

What is Single Drawn Hair?

Single drawn Remy Hair ranges in different lengths, but cut from one individual ponytail. The very short strands have been removed. Adore J’atore Hair supplies only single drawn hair.

What is Double Drawn Hair?

Double drawn hair is hair that is one length. All shorter hair has been removed. This procedure is done in its entirety by hand.

What do the terms "bulk" and "Wefted" mean?

What is the difference between Bulk & Wefted? Bulk hair is lose hair typically used for braiding or a wide variety of styles. Bulk hair is used to make a Wefted piece. Wefted hair is bulk hair sewn into a weft buy a machine or hand for weaving into tracks.

What are Machine Wefts?

Most wefts sold are machine wefts. It is hair that is sewn together buy a machine, these can be cut to fit someone's head. It has a slightly bigger bulge verse hand tied wefts.

What are Hand Tied Wefts?

Hand tied Wefts are custom Wefts sewn by hand. It allows us to make a smaller Weft so it fit's flatter against your head.

What is the best way to cut a weft?

Hand tied wefts are not meant to be cut. This is the main reason  Adore J'atore Hair Collection supplies machine wefts.

How Much Hair Do I need?

The average head needs 8-12 ounces of hair which is equivalent to two-three packs of hair.

What colors do virgin hair come in?

Virgin hair comes in only natural dark brown and light brown colors.

Can I color this hair?

Yes you may color this hair. It is Virgin hair so you should not have any issues coloring this hair. We recommend that it be done by a professional!

How should I wash the hair?

Comb through your hair with shampoo and conditioner starting from the bottom, then working your way back to the top, treat this hair as if it were your own. The more you take care of your hair, the longer it lasts.

Do I have to do anything special in the morning?

Yes, we strongly advise you to comb with a wide toothe or finger through your hair when first waking up. This will prevent any future knotting.

Do I have to do anything special at night?

Sleeping on damp hair will always damage and tangle hair. NEVER SLEEP ON WET HAIR. Make sure the hair is completely dry prior to wrapping up.  We recommend you tie your hair down with a silk or satin scarf every night.

Can I go swimming?

Yes, you can go swimming, however, like with your own hair, one should use a swimming cap or braid your hair in Chlorine or Sea waters. Chlorine and Sea water will cause hair to become tangled, dry and split after time.

How long does it last?

With the proper care, your hair should last for 6 months to over a year. 100% natural Cuticle Remy tangle free hair is the best on the market.

How long does it take before an order is shipped?

Once payment has been confirmed and cleared the item is processed and shipped within 3 business days with Priority Shipping.  Express orders are processed and shipped within 24 hours or next business day.

How are orders shipped?

All orders are shipped via USPS Priority Mail, with signature confirmation. Orders can also ship USPS Express Mail for an additional fee. USPS postal insurance is available upon request for a fee.

What forms of payment are accepted for website purchases?

Visa, Master Card and PayPal

What is the Adore J’atore return policy?

Items purchased through the website may be returned within 7 days of the invoice date for exchange only and a $35 restocking fee will apply. The following exclusions and limitations apply:  Items marked "Closeout," "Clearance," or "Discontinued" are not returnable. We will not accept items that are not in the original condition. The returned items must be unaltered, unworn, undamaged, and in factory condition. Additionally, all packaging must be included. Hair that shows any signs of wear will not be accepted under any circumstance. Notify us via email, prior to returning any merchandise. If you wish to send back the merchandise for an exchange, simply return the item to the address shown on the invoice. Customers are responsible for all return shipping charges. Please send a copy of the invoice when returning or exchanging an item. A copy of the invoice can also be obtained from your PayPal account.

Returned Orders:

Orders returned to us by the carrier because of a wrong address provided by the customer or because a required signature could not be obtained will incur new shipping charges if we have to re-ship the order. If the customer chooses not to have the order re-shipped, the customer will incur a non- negotiable 15% restocking charge. This fee will be deducted prior to the issuance of any refund. Shipping charges are not refundable.  Refunds will be given within 30 days of Adore J’atore Hair receiving the item in the original condition.

Contact Us:

Adore J’atore Customer Service Representatives are extremely skilled about our signature Hair.  Feel free to contact them with any inquires questions, and express hair purchases.

During off hours please leave a voice message and someone will return your call within 24-48 hours.  You may also send us a email and we will reply you within 24-48 hours-